Contact Us

We're here to help - reach out anytime

Get in Touch

Have a question, suggestion, or concern? We'd love to hear from you. The MooseMoonGrove team is committed to providing excellent support and addressing any issues promptly.

Contact Information

📧 Email Support

For general inquiries, technical support, or feedback:

support@moosemoongrove.com

We typically respond within 24-48 hours during business days.

🛡️ Privacy & Safety

For privacy-related questions or safety concerns:

privacy@moosemoongrove.com

🤝 Partnerships

For business inquiries and partnership opportunities:

partnerships@moosemoongrove.com

Contact Address

374 Mountbatten Ave, Ottawa, ON K1H 5W4, Canada

Phone: +14172443213

Before You Contact Us

You might find quick answers to common questions in these resources:

What to Include

To help us assist you more effectively, please include:

  • A clear description of your question or issue
  • Which game or area of the site you're asking about
  • Your browser and device information (if technical issue)
  • Any relevant screenshots (if applicable)
  • Steps to reproduce the issue (if reporting a bug)

Reporting Issues

🐛 Technical Problems

If you encounter bugs, errors, or technical difficulties, please email us with details about what happened, what you expected to happen, and any error messages you received.

⚠️ Safety Concerns

If you witness or experience behavior that violates our Community Guidelines, please report it immediately to our moderation team at safety@moosemoongrove.com.

🔒 Privacy Issues

For concerns about data privacy or security, contact privacy@moosemoongrove.com. We take these matters very seriously and will respond promptly.

Feedback & Suggestions

We're always looking to improve MooseMoonGrove. If you have ideas for new features, game improvements, or general suggestions, we want to hear them! Send your thoughts to feedback@moosemoongrove.com.

Response Times

We strive to respond to all inquiries as quickly as possible:

  • General Support: 24-48 hours
  • Safety Issues: Within 24 hours
  • Privacy Concerns: Within 24 hours
  • Technical Bugs: 48-72 hours
  • General Feedback: We read all feedback, though individual responses may not always be possible

Office Hours

Our support team operates:

Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: Limited availability

Emails sent outside business hours will be addressed on the next business day.